"The word you used specifically was ‘outrage’. You said that you were personally outraged. Yet many people believe that they have known for years that this man is a racist slumlord and the NBA hasn’t done anything until today. Can you please answer why?"
His response: “I can’t speak to past actions other than to say that when specific evidence was brought to the NBA, we acted.”
Bottom line? If you want to build bridges, become an engineer. If you want to help your clients navigate the reefs and shoals of an information-driven social-media world, teach them to answer questions clearly and concisely, starting with the invaluable skill of pause-answer-stop
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